Privacy Policy

Effective Date: 01/04/26

JA First Aid Training is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and store your information when you use our services or visit our website.

1. Information We Collect

We may collect and process the following information:

Personal Information

• Name
• Email address
• Phone number
• Company or organisation name
• Job role (where relevant to training)

Training Information

• Course bookings and attendance records
• Assessment outcomes
• Certification details

Additional Information

• Medical or accessibility information you choose to provide to support safe participation in training

2. How We Use Your Information

We use your information to:

• Manage course bookings and enquiries
• Deliver first aid training services
• Register learners with awarding organisations for certification
• Issue certificates
• Communicate important course information
• Maintain training records for compliance purposes

We only process your information where we have a lawful basis to do so.

3. Sharing Your Information

We may share your information with:

• Qualsafe Awards or other relevant awarding organisations for certification purposes
• Regulatory authorities where required by law

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. How We Store Your Data

Your information is stored securely in either electronic or paper format.

We take appropriate measures to protect personal data from unauthorised access, misuse, loss or disclosure.

5. How Long We Keep Your Data

We retain information only for as long as necessary, including:

• Training and certification records, typically for between 3–7 years for compliance purposes
• Contact details relating to course communication and administration

After this period, information will be securely deleted or destroyed.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Medical & Sensitive Information

Any medical or additional support information you provide will:

• Be collected only to support safe participation during training
• Be treated as strictly confidential
• Only be used for the duration and purpose of the training where possible

8. Website & Cookies

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

You can manage cookie settings through your web browser.

9. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

JA First Aid Training
Email: firstaidtrainingja@gmail.com
Phone: 07976 756 513

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.